Information We Collect

Running a financial analysis platform means we need certain information to make things work properly. Here's what we gather and why:

Account and Contact Information

When you sign up for our services, we ask for basics like your name, email address, company name, and phone number. We need this to set up your account and stay in touch about your financial analyses.

Financial Data You Upload

Since we're analyzing liquidity and solvency, you'll upload financial statements, balance sheets, cash flow reports, and similar documents. This data stays on our secure servers and we only use it to generate the analyses you request. We don't share your financial information with third parties for marketing or unrelated purposes.

Usage Information

We track how you interact with our platform—which features you use most, how long sessions typically last, and where users tend to get stuck. This helps us improve the interface and add features that actually matter to you.

Technical Data

Our servers automatically collect some technical stuff: your IP address, browser type, device information, and access times. Nothing particularly exciting, but it helps us troubleshoot issues and keep the platform secure.

How We Use Your Information

We're not in the business of selling data or plastering you with ads. Your information serves specific purposes related to running the service:

• Processing your financial analyses and generating reports based on the data you provide
• Maintaining your account and providing customer support when you need help
• Sending service updates, security alerts, and responses to your inquiries
• Improving our platform based on how people actually use it
• Detecting and preventing fraudulent activity or security breaches
• Complying with legal obligations under Taiwan's financial regulations

Data Storage and Security

Financial data is sensitive, so we've built our infrastructure with that in mind. All data is encrypted both during transmission and while stored on our servers. We use industry-standard encryption protocols and maintain regular security audits.

Our servers are located in secure data centers with physical access controls, backup power systems, and redundancy measures. Staff access to your data is limited to those who need it to provide support or maintain the system.

Retention Periods

We keep your account information and financial data for as long as your account remains active. After you close your account, we retain certain records for seven years to comply with Taiwan's financial record-keeping requirements. You can request earlier deletion, though we may need to keep some information for legal purposes.

Sharing and Disclosure

We share your information only in limited circumstances:

Service Providers

Some third-party services help us run the platform—cloud hosting providers, email services, and payment processors. These companies can access only what they need to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

If Taiwan authorities or courts require it, we may disclose information to comply with legal processes, enforce our terms, or protect rights and safety. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We'd notify you beforehand and ensure the new owner maintains comparable privacy protections.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you several rights regarding your information. Here's what you can do:

To exercise any of these rights, email us at contact@connectivesmarttech.com with your request. We'll respond within 30 days. Some requests may require identity verification to prevent unauthorized access.

Cookies and Tracking

Our platform uses cookies to keep you logged in and remember your preferences. We also use analytics tools to understand how people navigate the interface.

Essential Cookies

These are necessary for the platform to function—managing your session, remembering language preferences, and maintaining security. You can't disable these without breaking core functionality.

Analytics Cookies

We use these to track aggregate usage patterns. They help us spot bugs, identify confusing features, and prioritize improvements. You can opt out of analytics tracking in your account settings.

We don't use advertising cookies or share tracking data with advertising networks. Our analytics serve internal improvement purposes only.

International Data Transfers

While our primary servers are in Taiwan, some service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place—typically through standard contractual clauses or similar mechanisms recognized under Taiwan law.

If you're accessing our services from outside Taiwan, your data will be transferred to and processed in Taiwan. By using our platform, you consent to this transfer.

Children's Privacy

Our financial analysis services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered data from someone underage, we'll delete it promptly.

Changes to This Policy

Financial regulations evolve, and our practices may need to adapt accordingly. When we make significant changes to this privacy policy, we'll notify you via email and post an updated version on our website at least 30 days before changes take effect.

Minor clarifications or updates that don't materially affect how we handle your data may be made without prior notice, though we'll always update the "Last Updated" date at the top of this policy.

Data Breach Notification

In the unlikely event of a security breach affecting your personal or financial data, we'll notify you within 72 hours of discovering the incident. We'll explain what happened, what data was affected, and what steps we're taking to address the situation.

We'll also report significant breaches to Taiwan's relevant authorities as required by law.